be8 Privacy Policy — Your Information Is Our Responsibility
Here is a full description of how your personal information is collected, used, and kept secure on the be8 platform.
01 Introduction and Scope
be8 (referred to hereinafter as "we", "our", or "the platform") operates an online entertainment betting and casino service for users in Bangladesh. We place the highest importance on the privacy of our users and are committed to protecting their personal information.
This privacy policy applies to the be8 website, mobile interface, and all related services. By registering with be8 or continuing to use the platform, you are agreeing to the terms of this privacy policy.
This policy may be updated from time to time. For any significant changes, we will publish a notice on the website and update the "Last Updated" date at the top of the document. Continued use of the platform after changes are made will be considered your consent.
02 What Information We Collect
be8 collects only the information that is necessary for the proper operation of the platform and to provide you with the best possible service. The information collected can be divided into the following categories:
Personally Identifiable Information
Information you provide during registration and account verification:
- Full name and date of birth
- Email address
- National ID card or passport number (for identity verification)
- Current address
- Financial transaction details (bKash, Nagad, Rocket, Upay account details)
Usage and Behavioral Information
Information collected automatically while you use the platform:
- Login and logout times and IP address
- Device type, operating system, and browser information
- Gaming history and betting activity
- Deposit and withdrawal history
- Records of communications with customer support
Cookie and Technical Information
We use cookies and similar tracking technologies. Information collected through these includes:
- Session cookies (to maintain login status)
- Preference cookies (to save language and display preferences)
- Analytics cookies (for service improvement)
- Security cookies (for fraud prevention)
03 Purpose of Using Information
be8 uses the collected information for the following purposes. A valid legal basis exists for each purpose:
Account management and identity verification
Information is used to create, manage, and secure your account. Age verification (21+) and identity confirmation are mandatory processes at be8, essential for maintaining the integrity of the platform.
Processing financial transactions
Your payment information is used to complete deposit and withdrawal transactions, maintain transaction history, and prevent financial fraud. Information related to transactions through bKash, Nagad, Rocket, and Upay is processed securely.
Service improvement and personalization
By analyzing your gaming preferences, be8 shows you more relevant games, bonus offers, and content. User behavior is reviewed to continually improve the functionality and usability of the platform.
Security and fraud prevention
Information is used to detect unusual activity, monitor suspicious transactions, and prevent account hacking or other security threats.
Providing customer service
Information is used to resolve your issues through 24/7 live chat support and to provide effective assistance by maintaining a record of previous communications.
Responsible gaming monitoring
By analyzing gaming behavior, signs of potential addiction are identified and users are provided with timely support. This is an important part of be8's responsible gaming policy.
04 Policy on Sharing and Disclosing Information
be8 never sells your personal information or shares it with third parties for commercial purposes. Information may be shared in the following limited circumstances:
Service provider partners
Limited information may be shared with trusted third parties who assist with payment processing, technical infrastructure, and customer service. These partners are obligated to comply with our privacy standards and may not use the information they receive for any other purpose.
Legal obligations
Information may be disclosed in response to applicable laws of Bangladesh, court orders, or lawful requests from government authorities. In such cases, we will provide only the information legally required.
Fraud and security investigations
In cases involving serious fraud, money laundering, or other illegal activities, relevant information may be shared with the concerned law enforcement agencies.
Business restructuring
In the event of a merger, acquisition, or transfer of assets involving be8, user information may be transferred. Users will be notified in advance in such cases, and the new controlling party will be bound to follow the terms of this privacy policy.
05 Methods of Data Protection
be8 applies industry-standard security measures to protect your information. Our security framework consists of the following elements:
Encryption technology
All data transfers are secured through SSL (Secure Sockets Layer) encryption. All communication between your browser and be8 servers remains encrypted, completely protected from being read by third parties.
Access controls
Access to your personal information is restricted to authorized personnel only. They can view only the information necessary to perform their duties and operate under strict confidentiality agreements.
Regular security audits
be8 conducts regular security reviews and penetration tests. System vulnerabilities are identified and resolved quickly, so that the overall security of the platform is maintained at the highest standard.
Password protection
User passwords are stored in a hashed form. No employee or system administrator can see your actual password. If you forget your password, a new one can be created through a secure recovery process.
06 Data Retention Period
be8 retains user information only for as long as it is necessary or legally required. The following factors are considered when determining the retention period:
Active account information
All necessary information will be retained for as long as your account remains active. After an account is closed, financial and identity-related information is retained for a minimum of five years, which is required to meet financial regulatory obligations.
Inactive accounts
Information belonging to accounts that have been inactive for a long period is reviewed regularly. Once a set time limit has passed, the account may be closed after notifying the user, and the information will be securely deleted.
Transaction records
Records of all financial transactions must be retained for an extended period due to legal and financial obligations. These records are used for dispute resolution and financial audits.
07 Your Rights and Controls
be8 users enjoy the following rights regarding their personal information. To exercise these rights, please contact our support team:
Right of access to information
You may request a copy of the information stored about you at be8 at any time. We will provide the information within a reasonable time after verification.
Right to correct information
If there is any error or incompleteness in your stored information, you may request a correction. Some information can also be changed directly from account settings.
Right to delete information
In certain circumstances you may request that your information be deleted. However, some information may need to be retained for legal obligations or legitimate business reasons, in which case the request may not be fully fulfilled.
Right to object to processing
You may object to the use of your information for marketing purposes. To opt out of such communications, you can contact support or change your preferences yourself in account settings.
Data portability
Where technically feasible, your information will be provided in a structured, commonly used, and machine-readable format.
08 Minors and Special Category Information
Protection of minors' information
be8 explicitly does not provide services to persons under the age of 21. Age is verified at the time of registration, and if a minor is identified, the account is closed immediately. No information belonging to minors is knowingly collected or retained.
Sensitive information
be8 does not collect special sensitive information such as religious beliefs, political opinions, health information, or ethnic identity. However, if a user voluntarily mentions their health or financial situation as part of responsible gaming services, it will be used solely for the purpose of providing assistance.
09 International Transfer of Information
be8's technical infrastructure may use servers located in various countries. In such cases, your information may be transferred outside of Bangladesh. However, such transfers are always carried out under adequate security measures.
be8 ensures that in the case of international transfers, the receiving party is contractually bound to maintain the standards described in this privacy policy. All data transfers are completed through end-to-end encryption.
10 Policy Changes and Updates
be8 reserves the right to change this privacy policy for service improvements, legal changes, or business needs. A notice will be published on the website at least 30 days before any change takes effect.
For significant changes, a notification will be sent to the registered email address. If you continue to use the platform after a change takes effect, you will be considered to have consented to the new policy. If you do not agree to the changes, you may contact be8 support to request account closure.
11 Contact Us
For any questions, concerns, or requests regarding the privacy policy, please contact the be8 support team. We will try to respond as quickly as possible.
Contact the Support Team
For privacy-related requests, write "Privacy Request" in the subject line of your email and send it from your registered email address.
To learn about be8's terms and conditions, visit the Terms and Conditions page. For information on responsible gaming, visit the Responsible Gaming page.