Frequently Asked Questions
All answers to your questions about be8 in one place
Accounts, deposits and withdrawals, bonuses, games, and security — find detailed answers to any question you have about be8 right here.
be8 is a trusted online betting and casino platform for players in Bangladesh. From new members to experienced bettors, many questions come to mind. On this FAQ page, we have provided straightforward and honest answers to the most asked questions about opening an account, transactions via bKash and Nagad, bonus terms, cricket and slot game rules, and responsible gaming. If you cannot find your question here, contact our 24/7 live chat.
Account and Registration
Questions and answers about joining be8 and managing your account.
To register at be8, you need to provide your full name, an active mobile number, and your date of birth. You must be at least 21 years old. An email address is optional but useful for password recovery in the future. All information must be accurate and your own — providing false information may result in account suspension.
No, each person is allowed only one account at be8. Creating multiple accounts using the same mobile number, device, or payment method will result in those accounts being cancelled, and the associated balance may be forfeited. If you have any issues with your account, contact us via live chat.
Go to the be8 login page and enter your registered mobile number and password. If you have forgotten your password, click the "Forgot Password" option and you will receive an OTP on your registered number. After logging in successfully, you will be taken directly to your dashboard and wallet.
Yes, account verification may be required before large withdrawals. You will need to submit a copy of your National ID (NID) or passport. This process is completely secure and protected through SSL encryption. Once verification is complete, you can enjoy all account features in full.
After logging in, go to the "Account Settings" menu and select the "Change Password" option. Enter your old password, then type your new password twice. Use a mix of letters, numbers, and special characters to create a strong password. For security, do not share your password with anyone.
Deposits and Withdrawals
All information on transactions, timing, and fees for bKash, Nagad, Rocket, and Upay.
Deposits from bKash to be8 are generally instant — meaning your money is added to your be8 wallet within seconds of the payment being confirmed. If there is a delay for any reason, wait 5-10 minutes and if the issue persists, contact live chat with your transaction ID.
The minimum deposit amount at be8 is ৳500. This applies to all payment methods — bKash, Nagad, Rocket, and Upay. It is not possible to deposit less than ৳500. On your first deposit, you will receive a 100% welcome bonus, up to a maximum of ৳5,000 on your deposit amount.
Withdrawal requests from be8 generally take between 15 minutes and 2 hours to process. Within this time, the money will reach your bKash, Nagad, Rocket, or Upay account. During peak hours or if a verification process is ongoing, it may take a little longer.
be8 does not charge any additional fees on deposits or withdrawals. However, bKash, Nagad, or other mobile banking providers may have their own transaction charges — these will be deducted according to the respective provider's policy. The minimum withdrawal amount is ৳1,000.
Select Nagad from the be8 deposit page. Send the specified amount from your Nagad app to the designated be8 merchant number, then submit the transaction ID in the be8 form. Your money will be added to your wallet within moments. If you have any issues, share the transaction ID in live chat.
Yes, withdrawal requests can be made 24/7 at be8. Our payment team is active around the clock. Withdrawals are processed even at night and on weekends. However, withdrawals from unverified accounts may take a little extra time.
Games and How to Play
Information on cricket betting, slots, live casino, and playing on mobile.
During the BPL season, go to the be8 cricket betting page and select your preferred match from the schedule. You can place bets on various markets including match winner, series winner, toss, top batter, and over/under. Review the odds and stake carefully before confirming your bet. Live betting is also available after the match starts.
RTP, or Return to Player, is the theoretical return rate of a game — it indicates on average how much money is returned per ৳100 wagered over the long term. A higher RTP means more favourable statistics for the player, but each spin is independent and results can vary significantly in the short term. RTP is a statistical figure, not a guarantee of winnings.
In the be8 live casino section, you can play live baccarat, roulette, blackjack, Dragon Tiger, and Andar Bahar at Evolution Gaming and Ezugi tables. There are also several engaging formats in the live game shows, including Crazy Time and Lightning Roulette. Professional dealers are available around the clock.
Absolutely. be8 is built with a mobile-first design, so it can be played comfortably on both Android and iOS devices directly from the browser — no separate app download is needed. Slots, live casino, and sports betting are all optimised for mobile. All you need is a good internet connection.
be8 uses titles from internationally recognised game providers such as Pragmatic Play, PG Soft, JILI, and Spribe. The games from these companies use RNG (Random Number Generators) that are tested by third-party auditors. As a result, every game outcome is completely random and impartial — manipulation by be8 or any third party is not possible.
Bonuses and Promotions
Questions and answers about the welcome bonus, wagering requirements, VIP cashback, and promos.
When you open an account at be8 for the first time and make your first deposit, you will automatically receive a 100% welcome bonus — meaning if you deposit ৳500, you get ৳500 as a bonus, up to a maximum of ৳5,000. No separate steps are needed to claim the bonus; it is added to your bonus wallet as soon as the deposit is confirmed.
A 15x wagering requirement means you must wager 15 times the total bonus amount before the bonus money can be withdrawn. For example: if you receive a ৳1,000 bonus, you must complete a total of ৳15,000 in bets. Once this requirement is met, any winnings earned from the bonus become withdrawable. See the terms and conditions for full details.
Once you register at be8, you automatically start at the Bronze level of the VIP program. You can move up to higher levels through regular play and betting activity. There are four levels — Bronze (up to 0.4% weekly cashback), Silver (up to 0.8%), Gold (up to 1.1%), and Platinum (up to 1.5%). Higher levels also come with exclusive offers and priority support.
be8 VIP cashback is calculated every week and is generally credited to your wallet at the start of the week. The cashback amount depends on your total net loss for that week. Cashback is directly usable and generally has a lower wagering requirement.
be8 runs special promo codes and referral offers from time to time. When active offers are available, they are displayed on the site's promotions page. Enter the code in the promo code box during registration or on the deposit form. If an expired or incorrect code is used, the bonus will not apply.
Security and Responsible Gaming
Information on the 21+ age limit, personal data protection, self-exclusion, and support.
The minimum age to play at be8 is 21 years. This is strictly enforced. Date of birth is verified during registration, and age confirmation via ID may be requested if needed. Accounts belonging to underage users will be closed immediately and the associated balance may be forfeited.
Yes. be8 uses SSL encryption technology, so all your information is transmitted securely. Payment information is not stored on our servers. Your information is not sold or shared with third parties in accordance with our privacy policy. Read the privacy policy for full details.
If betting has shifted from entertainment to compulsion, visit the be8 responsible gaming page. You can set deposit limits, take a break from your account for a set period, or request a full self-exclusion. Contact live chat or write to [email protected] and our team will assist you.
For self-exclusion, log in and go to the "Account Settings > Responsible Gaming" section and choose your preferred duration (7 days, 30 days, 6 months, or permanent). Once exclusion is activated, the account cannot be reactivated before the set period ends. Live chat is available for any assistance.
24/7 Bengali live chat support is available at be8. Click the live chat button from any page on the site and a Bengali-speaking support agent will connect with you. To contact us by email, write to [email protected]. Phone or WhatsApp support is not currently available.
Yes, to close your account yourself, send a request via live chat or to [email protected]. Before closing, make sure to withdraw any remaining balance. After the account is closed, you will not be able to log in, and all data will be kept securely in accordance with our privacy policy. If you wish to play again, you will need to open a new account.
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The be8 expert team is by your side in Bengali 24/7. Get instant help via live chat or write to us by email.